In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.
If for any reason you are dissatisfied with any item(s) purchased, simply contact our Support Center. You can return the product for excahnge within 5 days after receiving the delivery. We will always offer the best solution for our customers.
We can make full refund if customer has not received products. Full refund only apply if customer have used paid shipping.
If products are stopped by custom authorities in customer’s country We will not take any responsibility.
Steps to contact us:
Please contact us immediately at our Support Center describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 2 MB.
- our store’s responsibility
If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
2. Customer’s responsibility
If the customer has ordered an incorrect size, product or simply wants to exchange the item, In this case only exchange is possible we can not allow a return for refund.
The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.
Notes about Warranty
– All returned items must be in brand new condition, unused/unworn, with all original tags and their original packaging intact.
– All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding RMA form and/or not matching the requirements listed above will not be accepted.
We will not pay any Tax or custom duties applied in customer’s country. Customer will pay all the TAX / Custom duties if applied.
Shipping & Handling
Most of items will ship out in 2-3 business days. Some may take longer if your order includes popular items experiencing stock availability issues, the order can take between 3-7 business days to process. Need urgently or other issue, you can get help from our service team.
Paid Shipping: 3-7 business days.
Free Shipping: 12-25 business days.
Delivery range: All the world
Shipping time can vary due to natural disaster or weather.
In paid shipping we use UPS/FEDEX/DHL. We will must provide tracking number with paid shipping.
In free shipping it is not compulsory to provide tracking number.